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Return Policy

Return Policy
Many items can be returned within 30 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.
 
  • Standard Return
    • Please contact Support to begin the return and we will walk you through the process.
    • If the item is not subject to an exception, you must place your refund request within 30 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 30 days of the latest estimated delivery date.
    • In certain cases, such as defective, damaged or wrong items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
    • If you are required to return an item, you may be responsible for paying the return shipping costs.
    • Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
    • Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.
 
  • Cancellations
    • 8-Hour Order Cancellation
      • Many items are subject to an 8 hour no penalty cancellation period. You have up to 8 hours after purchase to cancel the order via Customer Support. After this you will not be able to cancel your order.
    • 2-Day Delivery Order Cancellations
      • Items that are slated for 2-Day Delivery Orders have a shorter cancellation window. For these items you have up to 1 hour after purchase to cancel your order via Customer Support.
    • Cancellation Windows
      • After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.
 
  • Refund Exceptions
    • Absence special circumstances, the following items are non-refundable:
      • Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
      • Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
      • Perishable Items, such as food, pet food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
      • Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
      • Sex Toys (excluding party favors) - Sex Toys cannot be returned and are not eligible for a refund.
      • Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us and we will try to resolve it.
 
  • Refund Payment
    • When receiving a refund the funds will be credited back to your original payment method. Refunds to your original payment method will be processed by your financial institution within 14 days.
    • We reserves the right to:
      • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms and Conditions.
      • Limit customer support and refunds for abuse of these services or violations of the Terms and Conditions.
      • Limit purchase activity in the marketplace apps if it in good faith suspects abuse of this Policy or violations of the Terms and Conditions.